Payment via bank account :
Piraeus Bank account
Beneficiary P.Galanis and Sons
Swift Code: PIRBGRAA
Alpha Bank account
National Bank of Greece account
Beneficiary: P. Galanis and Sons
Send us the copy of the payment bank order by email to [email protected]
As soon as we receive the copy we prepare and send your order.
When we receive the order from you, we will send you the package.
After you select Debit/Credit Card you are directed to the secure environment of Bank where you complete your payment. The Bank application has nothing to do with our online store and simply serves the purpose of secure transactions. If you are experiencing any kind of problem with the Bank application we cannot help you, please call us for an alternative service. Also, transaction data is not stored in our store and is the sole responsibility and property of Bank for our and your security.
At the store :
After you place your order and select Pickup from the store you can pay directly in our store with your physical presence and your Name. Alternatively you can keep the online order number that has been emailed to you and collect the product.
The shipping cost is determined as follows :
Continental Greece : 5% of the order amount, with a minimum cost of 30€.
Island Greece : 7% of the amount of the order, with a minimum cost of 40€.
You can also place your order with store pickup, in which case the delivery of the products will be made to our store, upon request, at no extra charge.
For our customers outside the Greek Territory, the shipping cost is calculated upon request. In any case, before proceeding with an order you will have a full overview of the total shipping costs. The request can be placed through the website at the stage of selecting the shipping method of the order or by contacting us by phone or email.
You can cancel your order if it is done in time and before it is shipped by contacting the store by phone or email indicating your order number.
Returns of defective products
Regardless of your right to Cancel an Order under the previous article, you have the right to cancel your order if the product(s) is/are actually defective. The basic condition is that the products are checked immediately upon receipt and that you inform the store, otherwise the store reserves the right not to make any form of compensation. If a defective product is found, you have the right not to accept it and return it with the possibility of replacing it with another product of the same category, if available, or refunding the money you have paid. Returns are only accepted if the products you wish to return are in the same condition in which you received them together with the documents, the retail receipt or invoice and the packaging that accompanied the product. In this case, the cost of sending the new product or refunding your money is the sole responsibility of the store.
Returns of custom-made products ( on request)
In case the product(s) of the order have been manufactured according to the customer's instructions (dimensions, colour, fabric, etc.), they cannot be returned. In this case, returns are only accepted if it is proven that the product/s are defective and the store has been informed directly upon receipt of the products by the customer. In this case, the costs of sending the new product or refunding your money are the sole responsibility of the store.
Return of products / Right of withdrawal
You have the right to return the products you purchase, free of charge and without any obligation to notify us of the reason why you wish to return the products, within fourteen (14) days from the date you receive them. In this case you will only be charged the direct cost of returning the products. The initial shipping costs of your order are non-refundable. Returns are accepted only if the products you wish to return are in the same condition in which you received them, i.e. without having been unsealed or their packaging has been tampered with, together with the documents, the retail receipt or invoice and the packaging that accompanied the product. In case of return of the products, your refund will be completed within four (4) days from the date we receive the products to a bank account that you will indicate to us, if your order has been paid by cash on delivery or bank deposit. For orders paid by credit/debit/credit card, the refund will be made in the same way.
All products are offered with a two (2) year warranty of good use and operation from the manufacturer.
More information on consumer rights can be found here
Your personal data, other than name, shipping address and telephone number to let us know where to send our orders - are not stored by us. Your bank account number and credit / debit card number are not stored by us. A secure banking payment application is used for all your transactions. We are not responsible for any data losses as no data are kept in our online store. In the event of such a loss, you should contact the bank you used for payment.
Your contact information is used solely for delivery of your products. Specifically we keep your name, address, telephone and email address. No other information is kept. Your orders are stored by us only with the above information.
You can always subscribe to our Newsletter to stay up to date on our latest offers. You can also easily unsubscribe if you do not wish to receive other emails through a link that is included in all of our promotional emails.
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